FREQUENTLY ASKED QUESTIONS

PayPal is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

You do not have to have or open a PayPal account to buy from us with a credit or debit card, but you can still benefit from PayPal’s secure transaction platform. Simply select PayPal as your payment option and then click ‘don’t have a PayPal account’ to enter your card details. There is no obligation to open a PayPal account at any stage.

As soon as your order is shipped, you will receive an email which includes tracking information.

Please check your spam filters and ensure that info@campaniawines.co.uk is added to your safe-list. You can also view the status of your order including tracking by viewing your orders.

Privacy
Campania Wines is committed to protecting your privacy. Any information we gather from you is solely for the purpose of making your shopping experience more convenient.
By using PayPal, we do not receive or are able to store any records of your credit card or bank details. Information about you, such as name, address, purchase details etc. will not be given or sold to any outside organisation without your express consent.

Cookies
To add products to your basket and purchase from Campania Wines you will need to have cookies enabled within your browser. If cookies aren’t enabled on your computer it will mean that your shopping experience on our website will be very limited.
We do not use cookies to collect or record information on users’ name, address or other contact details.

The cookies when you access this website are set to help deliver a high quality website and on-line shopping experience. If you’d like to learn more about cookies in general then visit www.aboutcookies.org

If we do not have the wine or food that you are looking for, you can always email us with a query at info@campaniawines.co.uk and we will do all we can to help.

We can either find the wine or food from another UK importer/wholesaler or, if the wine or food is not available in the UK, we will contact the producer in Italy and provide you with a quote.

Yes, simply select an alternate shipping address in the checkout. Please note that all orders are placed subject to validation and security checks.

We’d be grateful to share your review on our product pages. To add it, simply view the product on our website and click on the reviews tab. You can leave a rating and also comments if you wish. Verified purchasers will be displayed as such.

There is no minimum order, don’t forget you can enjoy free delivery if you spend over £100.

Our standard delivery charge of £6.99 is applicable to most addresses on the UK mainland, regardless of however many items you order. Delivery is also free to UK mainland addresses when you spend over £100 – simply select the free shipping option at the checkout.

Higher delivery charges apply to the following regions:

 

Delivery ChargeHighlands & Islands*Northern Ireland*Isle of Man*Channel Islands*
 £15.00£15.00£15.00£20.00
 

*Highlands & Islands – ZE, PH30-PH44, PH17-PH26, PA60-PA78, PA20-PA49, KW, KA27-KA28, HS, IV, PH49-PH50
*Northern Ireland – BT
*Isle of Man – IM
*Channel Islands – JE, GY

Campania Wines is proud to offer a money-back guarantee. In the unlikely event that you do not enjoy the wine you have ordered, you can return the wine within 30 days of delivery and we will refund your money for the remaining bottles. Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible.
If you wish to return your goods, please in the first instance e-mail us at info@campaniawines.co.uk

Campania Wines only deliver to the United Kingdom.

From the receipt of your order, we will endeavour to deliver your chosen items to you within 7 working days. If we are not able to deliver your order, or if there will be a significant delay in delivering your order, we will attempt to contact you. See our Delivery & Returns policy. Your shipping confirmation email will include a Parcel Force tracking number. This can also be found by viewing your orders in your account.

You can make up your own mixed case by simply selecting as many bottles as you wish.

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